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Trouble Logging in?

25 October 2018
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If you are unable to log on to the website we have a few tips that may help you to fix that.

Forgotten Password or First time logging in

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Tip #1

Your login ID is your email address. This is typically your service email, if you are with multiple services all email addresses will work. If you have added a personal email to your profile in MedicNET that email address will also allow you to log on.

Tip #2

New users must click the link in the log on pop up that says "First time log-on or forgotten password?". This link is used to setup your log on password. When you click the link you will be directed to MedicNET. Enter your email address. If you see a green check mark, your email is valid in the system.

When you click submit an email will be sent to the address you entered. The password reset link is only valid for two (2) hours. If you are unable to complete the password reset in that time you will need to repeat the process.

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Tip #3

The rules for your password will be shown to the right. As you enter your password and meet the various rules the corisponding rule will show a green check mark to show that you have met the requirement. Once all rules have been maked as met you can submit your password change.

Tip #4

If you have tried all email addresses and do not see a green check mark, please contact CPER so we can resolve the issue for you.

If your email address was valid but you are not receiving the email, check your Junk, Spam, Trash and Deleted folders for the email account you entered when requesting a password reset. If no email is received with in 10 minutes please contact us so we can assist.

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what is malware

You've been blocked

Our firewall checks all incoming traffic and blocks connections it considers unsafe. The most common reason an address would be blocked is due to a virus or malware that has been coming from your IP Address. If you are running Windows make sure your Windows Firewall is installed and running and verify that Windows Defender is up to date and running. If you are not running Windows, make sure your Anti-Virus software is up to date. If your anti-virus and anit-malware programs are up to date and running you can find out why you have been block by following these steps:

  1. Goto whatismyip.com and copy your Public IPv4 Address
  2. Now go to CBL LOOKUP to see why your IP Address has been blocked and what they recommed to fix it.

A few things to consider

  • If you are connecting to a Wifi Access Point at work or public hotspot, there is likely not much you can do.
  • If you are in a work envirnment you should inform the IT Department that their network may have been compromised.
  • If you are at home, carefully review the suggestions make by CBL Lookup.
  • If you are certain that your computers and routers have not been infected, unplug your router for 10 minutes. Once you have reconnected repeat step 1 above.
  • If your IP Address has changed you can try loggin in to the website again.

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