Troubleshooting MFA

Verification Codes are not working

If you have backup codes, login with a single use backup code, go to Home - Edit Profile and remove the Verification Code authorization method.

Open your Authorization app and delete the entry for rppeo.ca.

Log into rppeo.ca, you will be asked to setup MFA again and create a new entry for rppeo.ca MFA.

If you do not have backup codes, please contact the RPPEO and one of our site administrators will reset MFA for you (during regular hours, if submitted on the weekend it will be seen Monday).
I got a new phone /will be getting a new phone

When you have to change your device, you will need to reset your MFA method(s). To do this you will need your backup codes. If you do not have access to your backup codes, please contact BHITS Support and we will disable MFA for your account. When you log back in you will be asked to configure MFA.

If you have your backup codes are can login to the site, go to Edit Profile, scroll all the way down until you see the MFA Section.

Locate your Verification Code, setup for the old phone, and click the edit icon.

You will see a QR Code on the edit page, use this to setup the account on your new phone.
Web Authorization - No passcodes available

Occationally the Web Authentication method will give you this error after providing your finger print or facial recognition. In most cases retring the second factor authentication will resolve the issue. In rare cases you will need to remove this method from your profile, and set it up again.

Follow the steps on the Multi-factor Authentication page.

What We Do

The Minister of Health mandates certain hospitals in Ontario to provide medical, educational, and quality support to land ambulance services and their paramedics, as stipulated in clause 4 (2) (d) of the Ambulance Act.

Many medical acts are controlled under regulation in Ontario. Some controlled medical acts may be delegated by a physician to a paramedic, under certain conditions. Base hospitals assist the regional Medical Director in setting up the processes for safe delegation of controlled medical acts to paramedics.

The base hospital also assists the Medical Director in their responsibility for paramedic continuing education and the certification of each paramedic who is authorized to perform controlled acts.

As the designated Regional Base Hospital for Eastern Ontario, the Ottawa Hospital meets its mandate through the RPPEO:

Certification of paramedics to perform certain controlled acts and other medical procedures in accordance with Ontario's Advanced Life Support Patient Care Standards,
Developing and monitoring the processes for delegation of controlled medical acts to each paramedic, within the parametres set out in regulations and standards,
Clinical Development for paramedics,
Medical oversight and continuous quality improvement related to controlled acts and other medical procedures, and
Medical advice, online medical control and consultation.

Through a Performance Agreement signed into force in 2009, the Ministry of Health and Longterm Care set the minimum terms of performance for The Ottawa Hospital’s base hospital program. The RPPEO’s Performance Agreement specifies the foundational requirements for our committees, administrative governance, communications, finance, confidentiality and reporting. It also describes baseline performance indicators for medical delegation and oversight as well as for paramedic continuing education and the continuous quality improvement of paramedic care in our region.

The RPPEO operates from offices in Ottawa and Kingston.

CAREERS

Employment Opportunities

Work with us

WE OFFER:

A competitive compensation package
A comprehensive benefits program
Orientation and training
Learning and development opportunities

Our Culture of Patient Safety looks at the reasons why things go wrong without blaming individuals. Our teams work collaboratively to identify patient safety and quality issues among the nine Eastern Ontario ambulance services and more than 1300 paramedics. We implement quality improvement strategies and educational programs that make care safer and better.

At the RPPEO, we support continuous learning. Our staff are encouraged to pursue courses and classes that help them grow. One of us is always bringing that enthusiasm that comes from learning something new back to the office.

With offices in Kingston and Ottawa, we offer our staff flexibility of location. We have fulltime and part time positions as well as many casual or contract opportunities for instructors and chart auditors.

If you're passionate about doing good by making paramedic patient care better, we just might have a place for you on our team.

National Capital Region's Top Employers Award

For the past three years, The Ottawa Hospital received the National Capital Region’s Top Employers Award

Current Openings

To apply for one of our regular positions, you must use the Ottawa Hospital Human Resources link provided in the description below. Application for contract positions is specified in the description.

As a pre-condition of employment, all new hires are required to provide Human Resources with a satisfactory Criminal Records Check completed within the six months prior to the job offer.

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