Behaviour Response Analysis Guide

Behaviour Response Analysis

Reviewer Name(*)

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Reviewer Email(*)

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Jira Case Number

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Paramedic Name

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OASIS#

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Call Number

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Expectation for this call

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Q1: Did the Employee understand the employer's behavioural expectations?

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Justification

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Q1: Notes

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Examine why the employee did not understand and communicate effectively

Q2: Was there a policy, process, law, guideline, or procedure to manage this risk?

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Justification

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System Review

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Go to System design and ask: What is the probability that a policy, process or procedure will mitigate risk?
Implement if determined necessary and effective.

Q3: Was it possible to follow this policy, process, or procedure (or meet the expectation)?

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Justification

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Impossibility

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Support the employee and examine behavioral strategies to manage future unintended risks associated with this impossibility

Assess the operational tolerance for this risk and examine strategies to manage future unintended risks associated with this impossibility

Q4: Did the medic choose NOT to follow this policy, process, or procedure?

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Justification

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Human Error

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Support and encourage the employee
Assess and respond to any personal performance shaping factors that contributed to the risk
Assess and respond to any behavioural choices that increased the risk

Assess and respond to any system performance shaping factors that contributed to the risk of this human error

Q5: Does the organization view this choice as justifiable?

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Justification

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Justifiable Choice

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Support the employee and examine behavioral strategies to manage future unintended risks associated with this justifiable choice

Assess the operational tolerance for this risk and examine strategies to manage the future unintended risk associated with this justifiable choice

Q6: Did the medic not recognize the risk, and/or did they mistakenly believe their actions to be justified?

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Justification

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At Risk Choice

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Support the coach the employee and focus attention on any competing values and incentives
Assess and respond to any personal performance shaping factors that contributed to the risk
Mentor the work group around this area of risk and clearly esstablish expectations

Assess and respond to any system performance shaping factors that drove or provided incentive for this at risk choice

Q7: Did the medic consciously disregard a substantial AND unjustifiable risk?

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Justification

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Refer to aligned Collaborative Just Culture HR policy for response to:

Repetitive Human Errors and Repetitive At-Risk Choices
Higher Culpable Behaviours
Outcome based expectations where behavioural categories can not be determined

Reckless Choice

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Consider corrective action as a deterrent
Assess and respond to any personal performance shaping factors that may have contributed
Examine whether the consequences of this behaviour have been clearly set within the work group

Assess and consider any SYSTEM DESIGN that may have mitigated or prevented unintended harm associated with future highly culpable behaviour choices in this area of risk

Patient Safety Incident Form