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Behaviour Response Analysis

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Examine why the employee did not understand and communicate effectively

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Go to System design and ask: What is the probability that a policy, process or procedure will mitigate risk?
Implement if determined necessary and effective.

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  • Support the employee and examine behavioral strategies to manage future unintended risks associated with this impossibility
  • Assess the operational tolerance for this risk and examine strategies to manage future unintended risks associated with this impossibility

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  • Support and encourage the employee
  • Assess and respond to any personal performance shaping factors that contributed to the risk
  • Assess and respond to any behavioural choices that increased the risk
  • Assess and respond to any system performance shaping factors that contributed to the risk of this human error

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  • Support the employee and examine behavioral strategies to manage future unintended risks associated with this justifiable choice
  • Assess the operational tolerance for this risk and examine strategies to manage the future unintended risk associated with this justifiable choice

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  • Support the coach the employee and focus attention on any competing values and incentives
  • Assess and respond to any personal performance shaping factors that contributed to the risk
  • Mentor the work group around this area of risk and clearly esstablish expectations
  • Assess and respond to any system performance shaping factors that drove or provided incentive for this at risk choice

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Refer to aligned Collaborative Just Culture HR policy for response to:

  • Repetitive Human Errors and Repetitive At-Risk Choices
  • Higher Culpable Behaviours
  • Outcome based expectations where behavioural categories can not be determined

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  • Consider corrective action as a deterrent
  • Assess and respond to any personal performance shaping factors that may have contributed
  • Examine whether the consequences of this behaviour have been clearly set within the work group
  • Assess and consider any SYSTEM DESIGN that may have mitigated or prevented unintended harm associated with future highly culpable behaviour choices in this area of risk

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