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Behaviour Response Analysis

Reviewer Name(*)
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Review Email(*)
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Jira Case Number
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Paramedic Name
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OASIS#
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Call Number
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Expectation
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Did the Employee understand the employer's behavioural expectations?
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Justification
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Q1: Notes
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Examine why the employee did not understand and communicate effectively

Was there a policy, process, law, guideline, or procedure to manage this risk?
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Justification
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System Review
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Go to System design and ask: What is the probability that a policy, process or procedure will mitigate risk?
Implement if determined necessary and effective.

Was it possible to follow this policy, process, or procedure (or meet the expectation)?
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Justification
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Impossibility
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  • Support the employee and examine behavioral strategies to manage future unintended risks associated with this impossibility
  • Assess the operational tolerance for this risk and examine strategies to manage future unintended risks associated with this impossibility

Did the medic choose NOT to follow this policy, process, or procedure?
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Justification
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Human Error
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  • Support and encourage the employee
  • Assess and respond to any personal performance shaping factors that contributed to the risk
  • Assess and respond to any behavioural choices that increased the risk
  • Assess and respond to any system performance shaping factors that contributed to the risk of this human error

Does the organization view this choice as justifiable?
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Justification
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Justifiable Choice
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  • Support the employee and examine behavioral strategies to manage future unintended risks associated with this justifiable choice
  • Assess the operational tolerance for this risk and examine strategies to manage the future unintended risk associated with this justifiable choice

Did the medic not recognize the risk, and/or did they mistakenly believe their actions to be justified?
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Justification
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At Risk Choice
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  • Support the coach the employee and focus attention on any competing values and incentives
  • Assess and respond to any personal performance shaping factors that contributed to the risk
  • Mentor the work group around this area of risk and clearly esstablish expectations
  • Assess and respond to any system performance shaping factors that drove or provided incentive for this at risk choice

Did the medic consciously disregard a substantial AND unjustifiable risk?
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Justification
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Refer to aligned Collaborative Just Culture HR policy for response to:

  • Repetitive Human Errors and Repetitive At-Risk Choices
  • Higher Culpable Behaviours
  • Outcome based expectations where behavioural categories can not be determined

Reckless Choice
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  • Consider corrective action as a deterrent
  • Assess and respond to any personal performance shaping factors that may have contributed
  • Examine whether the consequences of this behaviour have been clearly set within the work group
  • Assess and consider any SYSTEM DESIGN that may have mitigated or prevented unintended harm associated with future highly culpable behaviour choices in this area of risk

ALS PCS v.4.3

Medical Directives App

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Ontario Paramedic Clinical Guide